Depending on the needs of our customers, our services can be provided as comprehensive solutions or in modular form and it is up to our customers to decide for either distinctive parts or package solutions. Once the scope is defined and agreed, we build each team around the unique requirements of the project and the customer.
A dedicated project manager is assigned and a detailed development agreement as well as a mutually shared project plan set high standards and define the scope and timelines. The mode of interaction with our clients is agreed upon mutually in the beginning of the project and contains typically regular (weekly) project meetings via phone as well as regular e-mail status reports. Upon the completion of project work, final project reports are issued.
Our account managers work closely together with our technical project managers, ensuring project teams are aligned and that our clients have a complete understanding of the project status at any time.
PharmaZell is a small but specialized and accessible organization and therefore easy to communicate and do business with. We are open and transparent and understand the importance of listening to our customer's needs and acting accordingly.